My second email tried to clarify that point, and I was again sent the form. After my first email explaining that the form wasn't working for me, I was sent a link to the exact same form which I had previously explained wasn't working. My customer support email experience to Ed Hamrick was startling. VueScan offers a digital form you can use to retrieve this information after your purchase, but the form wasn't working for me for some reason. After purchasing VueScan, I never received a receipt through email or any other way to access the payment serial number and other information necessary to activate the product. I wish I could give a negative star count for this product.
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